Shipping policy
Thank you for shopping with saintbernarda.shop.
This Shipping Policy explains our standard shipping arrangements, estimated delivery timeframe, order processing, tracking, delivery delays, address changes, lost parcels, damaged deliveries, and other delivery-related matters.
1. Free Standard Shipping
All orders placed through saintbernarda.shop qualify for free standard shipping.
There is no standard shipping charge for eligible orders.
The shipping amount displayed for standard delivery at checkout will therefore normally be:
£0.00 / Free
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
This timeframe represents our normal estimated delivery period and may include processing and transportation as applicable to the order.
Delivery times are estimates rather than absolute guarantees unless we expressly agree to a guaranteed delivery date.
3. Order Processing
After receiving an order, we may need time to:
- Confirm payment;
- Review order information;
- Conduct fraud-prevention checks;
- Prepare products;
- Package the shipment;
- Create shipping documentation; and
- Transfer the parcel to a carrier.
Customers may receive an email when the order has been confirmed or dispatched.
4. Delivery Areas
We provide delivery to locations supported through our checkout system.
If a delivery address is not supported, checkout may prevent completion of the order or we may contact the customer after the order is submitted.
5. Delivery Address
Customers must provide a complete and accurate delivery address.
Please check:
- Recipient name;
- House or building number;
- Street;
- City;
- County where applicable;
- Postcode;
- Country; and
- Telephone number where required.
Incorrect delivery information can cause significant delays.
6. Address Changes
If you need to change your delivery address, contact:
as soon as possible.
Please include your order number.
We will attempt to assist where reasonably possible, but we cannot guarantee changes after fulfilment or shipping has begun.
7. Tracking
Where tracking is available for your shipment, tracking information may be sent to the email address associated with your order.
Tracking information may require time to update after a shipping label is created.
A temporary lack of tracking activity does not necessarily mean that a parcel has been lost.
8. Multiple Parcels
An order containing multiple products may occasionally be divided into separate shipments.
As a result:
- Products may arrive on different days;
- Multiple tracking numbers may be provided; and
- One product arriving before another does not necessarily mean an item is missing.
9. Delivery Delays
Although our normal estimated delivery timeframe is 15–20 days, delays may occur because of circumstances such as:
- Carrier congestion;
- Severe weather;
- Transportation disruption;
- Customs procedures;
- Security inspections;
- Public holidays;
- Local delivery disruptions;
- Incorrect addresses;
- Remote delivery locations;
- Exceptional order volumes; or
- Events beyond our reasonable control.
If your parcel is significantly delayed, please contact us.
10. UK Delivery Rights
Nothing in this Shipping Policy is intended to restrict mandatory UK consumer rights concerning delivery.
UK distance-selling rules require traders to provide information about delivery arrangements and applicable delivery timing before a transaction is concluded.
Our disclosed standard estimate is 15–20 days.
11. Customs
Where a shipment crosses an international border, customs processing may affect delivery time.
Customers are responsible for providing accurate information reasonably required for delivery and customs clearance.
Where taxes, duties, or import charges apply, their treatment will depend on the destination, checkout terms, and applicable law.
We will not deliberately conceal charges that we are legally required to disclose.
12. Failed Delivery Attempts
A carrier may make one or more delivery attempts.
If nobody is available, the carrier may:
- Attempt delivery again;
- Leave delivery instructions;
- Redirect the parcel to a collection point; or
- Return the parcel to the sender.
Customers should monitor tracking information where available.
13. Unclaimed Parcels
If a parcel is held at a collection point and is not collected within the carrier's permitted period, it may be returned.
If an order is returned because it was unclaimed, contact:
We will review the circumstances and explain the available options.
14. Incorrect Addresses
If a parcel cannot be delivered because the customer supplied an incomplete or incorrect address, it may be returned or otherwise delayed.
We will attempt to help, but additional costs caused solely by incorrect customer-provided information may be the customer's responsibility where legally permitted.
15. Delivered but Not Received
If tracking indicates that a parcel has been delivered but you cannot find it:
- Check around the delivery location;
- Check with household members;
- Check with neighbours where appropriate;
- Check any safe location shown by the carrier;
- Review tracking information; and
- Contact us if the parcel remains missing.
Email:
Please provide your order number and relevant tracking information.
16. Lost Parcels
If a shipment appears to be lost, contact us.
We may need to investigate with the carrier before confirming the appropriate remedy.
Where a parcel is confirmed as lost before valid delivery, we will provide a remedy consistent with applicable consumer rights and the circumstances of the order.
17. Damaged Parcels
If a parcel arrives visibly damaged, take photographs of:
- The external packaging;
- Shipping label;
- Internal packaging; and
- Damaged product.
Contact:
as soon as reasonably possible.
18. Incorrect Products
If the product delivered is different from what you ordered, contact us with your order number and photographs.
Where we confirm an error, we will arrange an appropriate solution.
19. Missing Products
If an item appears missing from your order, first confirm whether your order has been divided into multiple shipments.
If the missing item is not being shipped separately, contact:
20. Order Cancellation Before Shipment
If you wish to cancel an order before it is shipped, contact us as soon as possible.
We will attempt to process your request.
If fulfilment has already progressed too far to stop the shipment, you may need to follow the return procedure after delivery.
This does not limit applicable statutory cancellation rights.
21. Delivery Refusal
Simply refusing a parcel does not necessarily complete the required cancellation procedure.
For the fastest handling, contact us at:
if you intend to cancel an order.
22. Free Shipping and Returns
Free standard outbound shipping does not automatically mean that change-of-mind return shipping is also free.
Return shipping is governed by our Return and Refund Policy.
For ordinary voluntary change-of-mind returns, the customer may be responsible for direct return postage.
Where an item is faulty, damaged, or incorrectly supplied, applicable consumer protections will be respected.
23. Force Majeure and Events Outside Our Control
Delivery may occasionally be affected by extraordinary events outside our reasonable control.
These can include:
- Natural disasters;
- Extreme weather;
- Transport closures;
- Industrial action;
- Government action;
- War;
- Civil disturbance;
- Epidemics;
- Pandemics;
- Major infrastructure failures; or
- Carrier network disruption.
We will not use this provision to remove legal remedies that customers are entitled to receive under mandatory law.
24. Customer Responsibility
Customers should:
- Enter an accurate delivery address;
- Monitor shipping notifications;
- Collect parcels promptly where required;
- Respond to carrier requests where appropriate; and
- Contact us promptly if a delivery problem arises.
25. Changes to This Shipping Policy
We may update this Shipping Policy as our shipping arrangements or applicable requirements change.
The policy applicable to an existing order will not be changed in a way that unlawfully removes rights already acquired by the customer.
26. Contact Us
For shipping, tracking, delivery, or lost-parcel enquiries:
saintbernarda.shop
Email: info@saintbernarda.shop
Standard Shipping Cost: Free on all orders
Estimated Delivery Time: 15–20 days
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