Terms of service

 

These Terms of Service govern your use of saintbernarda.shop and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude, restrict, or override mandatory consumer rights.

1. Online Store

saintbernarda.shop operates an online retail website through Shopify's ecommerce infrastructure.

References to "we", "us", and "our" in these Terms refer to saintbernarda.shop.

References to "you" and "customer" refer to visitors and purchasers using the website.

2. Eligibility

By placing an order, you confirm that you have legal capacity to enter into the purchase or that you have appropriate authorisation to do so.

You must provide accurate information during checkout.

3. Product Information

We aim to provide accurate information about products offered through our website.

Information may include:

  • Descriptions;
  • Images;
  • Dimensions;
  • Specifications;
  • Variants;
  • Availability; and
  • Prices.

Minor differences may occur between website images and actual products because of screen settings, photography, manufacturing variation, or other reasonable factors.

4. Prices

The price applicable to an order is generally the price displayed at checkout when the order is submitted, subject to correction of obvious errors.

Prices may change from time to time.

A change to a product price will not normally affect an order that has already been accepted, except where an obvious pricing error exists and applicable law permits correction.

5. Orders

Submitting an order constitutes an offer to purchase the selected products.

We reserve the right to accept or reject an order for legitimate reasons including:

  • Product unavailability;
  • Payment failure;
  • Suspected fraud;
  • Pricing errors;
  • Delivery restrictions;
  • Incorrect customer information;
  • Breach of these Terms; or
  • Other legitimate operational reasons.

6. Order Confirmation

After placing an order, you may receive an electronic confirmation.

We may send further communications relating to payment, fulfilment, dispatch, or cancellation.

7. Payment

You agree to provide valid payment information and authorise the applicable payment provider to charge the total amount shown during checkout.

Payment processing may be performed by Shopify or other authorised payment providers.

8. Payment Security

Customers should never send complete card numbers, CVV security codes, passwords, or other sensitive payment credentials through ordinary email.

We may take reasonable steps to verify transactions where fraud or unauthorised payment activity is suspected.

9. Shipping

saintbernarda.shop provides:

Free Standard Shipping on All Orders

Estimated delivery timeframe:

15–20 days

Full delivery terms are contained in our Shipping Policy.

10. Delivery Estimates

Delivery dates are estimates unless expressly stated otherwise.

Delays may occur because of circumstances outside our reasonable control, including:

  • Carrier disruption;
  • Severe weather;
  • Transportation interruptions;
  • Customs processing;
  • Public holidays;
  • Security checks;
  • Incorrect addresses; or
  • Exceptional demand.

We will not use these Terms to remove any mandatory consumer remedy relating to delivery.

11. Customer Delivery Information

Customers are responsible for entering accurate delivery information.

Before submitting an order, please carefully check:

  • Recipient name;
  • Delivery address;
  • Postcode;
  • Email address; and
  • Telephone number where requested.

Contact info@saintbernarda.shop promptly if you identify an error.

We cannot guarantee that an address can be changed once fulfilment has begun.

12. Ownership and Risk

Ownership and risk in goods will transfer in accordance with applicable law and the circumstances of delivery.

Nothing in these Terms is intended to shift risk to a consumer earlier than legally permitted.

13. Returns

Returns are governed by our Return and Refund Policy.

Eligible customers may have statutory cancellation rights independently of our voluntary return procedures.

UK government guidance confirms cancellation protections for qualifying distance purchases.

14. Faulty Products

Products must meet applicable consumer standards.

Nothing in these Terms limits mandatory rights or remedies relating to products that are faulty, damaged, misdescribed, or otherwise legally non-conforming.

15. Promotions

From time to time, we may offer:

  • Discounts;
  • Promotional codes;
  • Seasonal offers;
  • Bundle offers; or
  • Other promotions.

Promotions may have separate eligibility conditions and may be modified or withdrawn before an eligible order has been completed unless otherwise required by law.

Promotional codes have no cash value unless expressly stated.

16. Prohibited Use

You must not use our website:

  • For unlawful purposes;
  • To commit fraud;
  • To introduce malicious software;
  • To interfere with website security;
  • To scrape or harvest information unlawfully;
  • To impersonate another person;
  • To submit false payment information;
  • To abuse promotional offers;
  • To infringe intellectual property rights; or
  • To interfere with other users.

17. Fraud

We reserve the right to review, suspend, or cancel transactions reasonably suspected of:

  • Payment fraud;
  • Identity fraud;
  • Chargeback abuse;
  • Return fraud;
  • Promotional abuse;
  • Account takeover; or
  • Other unlawful conduct.

Legitimate consumer rights are unaffected.

18. Intellectual Property

Unless otherwise indicated, website content including:

  • Text;
  • Layout;
  • Graphics;
  • Logos owned by us;
  • Original photographs;
  • Design elements; and
  • Website materials

is protected by applicable intellectual-property laws.

You may use the website for personal shopping and legitimate informational purposes.

Unauthorised commercial reproduction or exploitation is prohibited.

19. Third-Party Intellectual Property

Brand names, product names, trademarks, photographs, or other materials belonging to third parties remain the property of their respective owners.

Use of third-party marks does not necessarily imply sponsorship, affiliation, or endorsement unless expressly stated.

20. Website Availability

We aim to keep the website available, but uninterrupted operation cannot be guaranteed.

Access may be temporarily interrupted because of:

  • Maintenance;
  • Hosting problems;
  • Security incidents;
  • Shopify platform issues;
  • Network failures; or
  • Circumstances outside our control.

21. Website Changes

We may modify website content, functionality, product availability, or store features where reasonably necessary.

22. Third-Party Services

Certain website functions may rely on third-party providers such as:

  • Shopify;
  • Payment providers;
  • Analytics services;
  • Delivery providers;
  • Email services; and
  • Other technology providers.

Use of independent third-party services may also be subject to their own terms and policies.

23. External Links

Our website may include links to third-party websites.

We are not responsible for independent third-party websites, their content, availability, security, or policies.

24. Reviews and User Content

Where our website allows customers to submit reviews, photographs, comments, or other content, you must not submit content that is:

  • Unlawful;
  • Fraudulent;
  • Defamatory;
  • Abusive;
  • Infringing;
  • Malicious;
  • Misleading; or
  • Unrelated to the relevant product or service.

25. Privacy

Personal information is processed in accordance with our Privacy Policy.

26. Disclaimer

We aim to maintain accurate website information.

However, reasonable errors, typographical mistakes, technical errors, or temporary inaccuracies may occasionally occur.

We may correct such errors where legally permitted.

27. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing is intended to limit mandatory consumer rights or liability that cannot legally be excluded.

To the extent permitted by law, we are not responsible for losses caused solely by circumstances beyond our reasonable control or by improper use of the website or products.

28. Indemnity

Where legally permitted and applicable outside mandatory consumer protections, a user who unlawfully misuses the website may be responsible for losses reasonably resulting from that misuse.

This provision does not impose liability on consumers where doing so would be unfair or unlawful.

29. Termination of Website Access

We may restrict access to the website where reasonably necessary because of:

  • Fraud;
  • Security threats;
  • Illegal activity;
  • Serious misuse; or
  • Material breach of these Terms.

30. Severability

If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

31. No Waiver

Failure to enforce a provision immediately does not automatically constitute a waiver of that provision or any other legal right.

32. Changes to These Terms

We may update these Terms from time to time.

Changes normally apply prospectively and will not improperly remove rights that have already arisen under an existing order.

33. Governing Law

These Terms and purchases made through saintbernarda.shop are subject to applicable law.

For UK consumers, nothing in these Terms is intended to deprive you of mandatory consumer protections applicable where you live.

Any dispute will be handled by a court or other competent forum having jurisdiction under applicable law.

34. Entire Agreement

These Terms, together with our:

  • Return and Refund Policy;
  • Privacy Policy;
  • Shipping Policy; and
  • Other terms expressly incorporated into an order

form the relevant contractual framework for use of the store, subject to mandatory law.

35. Contact

Questions concerning these Terms should be sent to:

saintbernarda.shop
Email: info@saintbernarda.shop